Can I return or exchange an item?
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn and unwashed.
You are responsible for the product until it reaches us. WOKEUPLIKETHIS does not accept responsibility for packages we don’t ship ourselves. All return shipping costs are to be paid by the customer.
Shipping and handling charges are not refunded unless the original item was incorrect or faulty.
You can always contact us for any return questions at firstname.lastname@example.org
* Please note we do not refund SALE goods, these are final sale items and can't be returned or exchanged unless deemed faulty. This includes SAMPLE SALE as well as SEASONAL SALE goods.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Still didn't find the answers you were looking for?
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